FREQUENTLY ASKED QUESTIONS
Helpful FAQs
How does this work?
Each month we send 3 pre-made flavored slime in each box filled with fun add-ons like glitter, fishbowl beads, foam beads, and mixing tools plus candy and other goodies. Pay as you go - cancel anytime!
When do slime boxes ship?
Your first slime box will arrive in 2-3 business days after your order is placed.
How do I use my coupon?
There is usually a voucher code and you enter this on the checkout page under coupon code. Use the URL that was shown in the instructions that was sent to you.
Will my coupon or discount price remain the same each month?
No, you will auto renew at $29.99 a month unless you cancel, which you can do online anytime.
Are your products safe?
Yes. They are made with kid-safe ingredients and made in the USA.
How do I prevent the slime from being sticky?
We suggest you open the slime as soon as possible and add the activator that came with the box.
What if the slime is too sticky?
Simply add activator – liquid laundry solution / liquid starch / contact lens solution.
What if the slime too stiff?
Just add lotion or a dash of warm water.
How do I store the slime?
Slime will dry out if you don’t store properly. Store your slime in airtight containers if possible.
Are there refunds, returns or exchanges?
Only if the product is defective; and sticky slime is not considered defective, you may return it within thirty (30) days of receipt and we will send you a new box. To request a new box, please contact us at support@slimeboxclub.com.
How do I cancel?
Slime Box Club strives to provide the best service and personal experience, but if you decide to cancel your Box subscription(s), you can cancel online at any time. You must cancel in your account settings for security reasons. The instructions are as follows: 1. Log in to your account and go to this link: https://slimeboxclub.com/account/login 2) Click "Manage Subscription" 3) You're then brought to a page called "Your Subscriptions" - find the subscription from the list that you would like to cancel. 4) To the right, you'll notice a column labeled "Manage" - Click down on it and look for "Cancel order" 5) Click on "Cancel order" to cancel your subscription
What if I was charged for box I didn't receive or has missing items?
If you experience any issues with a missing box or item(s), you must contact support within 30 days from the date of issue. we will send you a new box or item(s). To request a replacement item(s) or box please contact us at support@slimeboxclub.com. Any complaints received after this timeline given will not be eligible for a replacement.
What if I canceled and was charged again?
Most likely you canceled after the next billing cycle. You should not be charged again if you cancel online.